Our Mission and Core Values
American Veteran Air & Heat, as our name implies, is a proudly US Veteran owned and operated heating and air contractor that builds lifelong relationships through our impeccable core values while being a blessing to others. AVAH is a full-service air conditioning and heating contractor, (Preventative Maintenance, Repairs, Service, Replacements, and New Installations). We specialize in residential and commercial personalized climate control solutions and are dedicated to fix it right the first time.
Below, you will find a number of key insights into our company and those things we focus on most closely. These principles are so integral to our functioning that you may hear aspects of them in many conversations with management, and they are a focal point for which Team Member performance is measured. We feel strongly that if each and every Team Member is guided by these concepts, our company can truly achieve greatness – both for our customers and for our Team Members – and, as such, we take them seriously!
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Family/Team-Centric – AVAC is a family. We desire a symbiotic relationship where each individual feels valued, cared for, and included; where individuals are motivated and supported through words, deeds, and even friendly competition with genuine care and enthusiasm; and where individuals are encouraged to maintain a healthy work/home life balance. We want to resolve conflicts through respectful dialogue, to celebrate our wins and to lament our failures together.
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Do What You Say – Beyond the simplicity of integrity, American Veteran Air Conditioning desires to exceed the expectations of our customers by delivering excellence in our interactions and our work; by being accountable to ourselves, our team, and our customers for our work and our actions; and by doing what is right despite whatever consequences may be incurred and no matter who is watching.
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Life Student – Growth in both personal and professional skill sets are a vital part of American Veteran Air Conditioning. We acknowledge that we will never know it all as technology and processes are ever-evolving. We want to strive to be the subject matter expert on HVAC while maintaining open-mindedness, humility, wisdom, and a teachable spirit.
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“PosiCanDoAtti” – What more can we say? In everything we do, we want to cultivate humble confidence and capability in our work, to face each challenge with an upbeat “let’s get it done” frame of mind, and to enjoy ourselves and each other while we do it.
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Introspection before Attribution – At American Veteran Air Conditioning, we want to be intentional and actively examine ourselves in order to find ways to improve our strengths and weaknesses. We acknowledge that every individual is on their own unique learning journey and must make adjustments with each success and challenge they face. Every individual is encouraged to look inward to take ownership of challenging situations rather than shifting responsibility to others.
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Reciprocal Faith – While we don’t require individuals to subscribe to our belief system, we do want to foster an environment that encourages respect for individuals, a moral uprightness in how we conduct ourselves, and to realize that what we do has a greater lasting value than just today. We desire to be beneficial, truthful and respectful to those around us at all times in order to reciprocate the immeasurable grace shown to us.